Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to join its Customer Service Department.

Key Responsibilities

• Maintain above-average Quality Assurance monitoring scores
• Meet or exceed individual and departmental performance metrics
• Provide accurate information to member inquiries and utilize technical resources effectively

Required Qualifications

• High school diploma or equivalent required
• Minimum 1 year of customer service experience in an inbound/outbound call center
• Retention experience is desired
• Proficient PC skills (Word, Excel, Internet)
• Spanish bilingual is a plus