Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative II.

Key Responsibilities

• Answer inbound calls in a timely manner and provide one-call resolutions
• Document requests, status changes, complaints, and grievances accurately
• Maintain up-to-date support knowledge through training

Required Qualifications

• High School diploma or GED
• 1 year of Customer Service/Call Center experience
• Ability to pass a background check, fingerprinting, and credit check
• Basic understanding of call center environments and quality monitoring processes
• Ability to sit for long periods of time