Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to support its Operations team in managing customer inquiries and ensuring effective communication.

Key Responsibilities

• Engage with customers via phone, email, and chat to address inquiries and issues, ensuring SLAs are met
• Research and resolve escalated concerns in a timely manner, collaborating across internal teams and suppliers as needed
• Track all customer service interactions for accurate reporting and leverage data for performance improvement

Required Qualifications

• 3+ years of experience working with customers in the travel industry
• Strong relationship management and interpersonal skills
• Ability to work independently while prioritizing multiple tasks in a dynamic environment
• Solid analytical skills with accuracy in reporting
• Team player with a proactive approach to collaboration