Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative I - Remote.

Key Responsibilities

• Handle incoming calls and provide customer service support to agents and carriers
• Maintain knowledge of products and services to deliver accurate information and resolve issues
• Document customer interactions and process necessary policy changes and applications

Required Qualifications

• High school graduate or equivalent education
• 1+ years of customer service experience
• Strong organizational and desk management skills
• Ability to collaborate effectively within a team
• Working knowledge of Microsoft Office and web-based programs