Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative.

Key Responsibilities

• Maintain above average Quality Assurance monitoring scores and meet performance metrics
• Provide accurate information to member inquiries and utilize technical resources effectively
• Achieve departmental goals for cross sales, retention, and service

Required Qualifications, Training, and Education

• High school diploma or equivalent required
• Minimum of 1 year customer service experience in an inbound/outbound call center
• Proficient PC skills (Word, Excel, Internet)
• Retention experience desired; background in insurance or health discount industry preferred
• Spanish bilingual skills are a plus