Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to provide support and manage customer inquiries.

Key Responsibilities

• Handle onboarding of new customers and manage existing customer account inquiries
• Coordinate resources and facilitate interdepartmental communication
• Ensure incidents and customer requests are managed in accordance with quality standards

Required Qualifications

• High School diploma or GED
• Strong critical thinking skills
• Self-motivated with the ability to work in a fast-paced, team-based environment
• Ability to organize and prioritize work while adapting to changes quickly
• Prior experience in Fiber/Wireless/Voice Internet Service Provider support preferred but not necessary