Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative - Remote.

Key Responsibilities

• Serve as the primary point of contact for customers via phone
• Provide exceptional customer service by addressing inquiries and resolving complaints
• Accurately document customer interactions and collaborate with other departments to resolve issues

Required Qualifications

• Experience in customer service or related field
• Ability to work flexible hours, including weekends and holidays
• Strong understanding of products, services, and policies
• Proven ability to meet customer satisfaction goals and performance metrics
• Willingness to participate in paid training and ongoing development