Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative (Remote).

Key Responsibilities

• Handle all incoming client communications and provide empathetic support
• Manage helpdesk tickets and ensure timely resolutions
• Proactively follow up with clients to confirm satisfaction and identify upsell opportunities

Required Qualifications

• Experience in customer service or client support roles
• Familiarity with helpdesk ticketing systems
• Ability to manage multiple communication channels effectively
• Knowledge of basic marketing concepts and website management
• Strong organizational skills and attention to detail