Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative responsible for customer fulfillment activities and issue resolution.

Key Responsibilities

• Manage customer inquiries and assist with order processing, including pricing and shipping issues
• Research and resolve order discrepancies and manage return goods authorizations (RGA)
• Support process improvements and assist in training new staff to enhance customer experience

Required Qualifications

• Proficiency in Microsoft Office Suite
• Experience with MAPICS/AS 400 systems
• Ability to work effectively in a team environment
• Prior experience in a customer service role is preferred
• Willingness to improve product knowledge through training