Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative - Remote.

Key Responsibilities

• Provide inbound/outbound telephone support to customers and agents, addressing various inquiries
• Assist with requests related to new business applications, in-force transactions, and policy questions
• Navigate multiple administrative systems to deliver service effectively

Required Qualifications

• High school education or equivalent experience
• 6 months to 1 year of experience in a customer service role or equivalent
• Proficiency in servicing all product types
• Ability to adapt to changing business needs and system issues
• Experience in de-escalating calls and resolving customer concerns