Customer Service Representative

Job Summary

A company is looking for a Contact Center Provider Services professional to deliver exceptional customer service in a remote setting.

Key Responsibilities

• Engage with providers and members through various communication channels, addressing inquiries with empathy and accuracy
• Document interactions and feedback in the CRM system while collaborating with team members to improve processes
• Meet or exceed established KPIs related to call quality, handle time, and customer satisfaction

Required Qualifications

• High school diploma/GED required
• 1-2 years of experience in customer service, preferably in healthcare
• Strong organizational skills and ability to multitask across multiple systems
• Ability to actively listen and respond to concerns with empathy and clarity