Customer Service Representative

Job Summary

A company is looking for a Banking Customer Service Representative.

Key Responsibilities

• Respond to incoming calls from brokers, clients, merchants, and financial institutions regarding banking services
• Ensure adherence to established call procedures and customer service standards while providing accurate information
• Maintain a high level of accuracy in addressing customer concerns under supervision

Required Qualifications

• Familiarity with banking products, payment systems, and financial transactions
• Ability to follow structured processes and maintain high accuracy levels
• Experience in financial services or call center operations is a plus
• Ability to work under supervision and follow established guidelines
• Flexibility to work rotating shifts, including nights, weekends, and holidays