Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative (CSR) to work remotely.

Key Responsibilities

• Provide routine customer service and support to agents and carriers via phone, email, or chat
• Maintain knowledge of products, services, and promotions to deliver accurate information and resolve issues
• Document customer interactions and process policy-related documents and changes

Required Qualifications

• High school graduate or equivalent education
• 1+ years of customer service experience
• Strong organizational and desk management skills
• Ability to collaborate effectively with team members and customers
• Working knowledge of Microsoft Office and comfort with learning new software