Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative (Flex Benefits).

Key Responsibilities:

• Provide support to participants and clients regarding eligibility, benefits, claims, and general plan inquiries
• Respond to inbound calls and emails with professionalism, empathy, and clarity
• Document all customer interactions accurately in the call tracking system

Qualifications:

• High school diploma or equivalent required
• 1-2 years of experience in a medical, health insurance, or call center setting required
• Experience with consumer-directed benefits (FSA, HRA, HSA, DCA) strongly preferred
• Familiarity with Alegeus (Wealthcare) and CSIpack a plus
• Proficient in Microsoft Office (Outlook, Excel) and Adobe Reader