Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and outbound calls
• Provide accurate information about products and services and resolve customer issues efficiently
• Document all interactions in the CRM system and achieve performance targets related to customer satisfaction

Required Qualifications

• At least 1 year of prior customer service experience, preferably in a call center environment
• Comfortable using computers and various software applications for managing customer interactions
• Prior experience with Customer Relationship Management (CRM) systems is preferred
• Proven ability to handle outbound calls effectively
• Experience providing support through both email and voice channels is preferred