Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative.

Key Responsibilities

• Provide first-level assistance via phone and chat for patient/healthcare provider inquiries
• Maintain high Customer Service Satisfaction Ratings while delivering accurate support
• Collaborate with colleagues to improve support processes and track interactions for resolution

Required Qualifications

• High school diploma or equivalent
• 1+ year of customer service experience in a fast-paced environment
• Healthcare experience is a plus
• Startup experience is a plus
• Ability to thrive in a high-volume, fast-paced call center environment