Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to provide exceptional support to their Sales Department and healthcare professionals.

Key Responsibilities

• Respond promptly and professionally to inquiries from sales teams and healthcare professionals via phone, email, and fax
• Engage courteously and accurately to foster positive business relationships and maintain detailed records of customer interactions
• Determine service charges, collaborate with Corporate Accounts Receivable for payment collection, and prepare product or service reports

Required Qualifications

• Prior remote work experience
• Strong data entry skills and experience with purchase orders and ERP systems
• Internal customer service experience
• SAP or Oracle ERP experience required
• Ability to work overtime and maintain a quiet remote workspace while adhering to Pacific Time hours