Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to support both internal and external customers in a high-demand environment.

Key Responsibilities

• Provide exceptional customer service related to sales, promotions, installations, and communications
• Maintain accurate records of customer interactions, pricing, and contracts in ERP systems
• Research and resolve customer claims and complaints in compliance with consumer laws

Required Qualifications

• Minimum 2+ years of experience in customer service or related field
• Remote work experience with proven ability to stay engaged and productive
• Proficiency in SAP and Oracle ERP systems; familiarity with other ERP platforms is a plus
• Strong data entry skills and adaptability to changing priorities
• Healthcare industry experience preferred