Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative.

Key Responsibilities

• Handle inbound/outbound phone calls and identify customer assistance needs
• Ensure timely and accurate documentation of all interactions in the database
• Assist with appointment scheduling and resolve customer issues through research and collaboration

Required Qualifications

• High School Diploma / GED
• Must be 18 years or older
• 1+ years of experience in a high-volume call role
• 1+ years of experience in customer service
• Familiarity with computer systems and ability to navigate complex databases