Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to join their Customer Success department.

Key Responsibilities

• Respond to customer inquiries through live chat, phone, or email
• Troubleshoot issues and provide solutions related to features and workflows
• Document customer feedback and maintain a knowledge base of FAQs

Required Qualifications

• 1 year of contact centre experience preferred
• Ability to adapt quickly to a fast-paced and changing environment
• Empathy towards customers and their journeys
• Confidence with technology and navigating cloud-based software
• Reliability and resilience in customer interactions