Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to provide support for utility services remotely.

Key Responsibilities

• Respond to incoming customer calls and emails regarding water or wastewater services
• Educate customers on billing details and available assistance programs
• Document customer interactions and assist with account management

Required Qualifications

• High School Diploma or GED is required
• 1 year of customer service experience is required
• 1 year of call center experience is preferred
• Ability to maintain confidentiality and professionalism
• Must have reliable high-speed internet and a dedicated workspace