Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative (remote).

Key Responsibilities

• Answer and manage customer service correspondences across various platforms
• Resolve customer issues and document information in the customer tracking system
• Promote a positive company image and handle social media customer interactions

Required Qualifications

• Proven conflict management skills
• Strong analytical and problem-solving skills
• Ability to multitask in a fast-paced environment
• PC knowledge including email, Word, and Excel preferred
• Experience in social media moderation preferred