Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative (Remote).

Key Responsibilities

• Maintain knowledge of internal policies and assist customers with inquiries via multiple communication channels
• Perform accurate data entry and manage healthcare service verifications for payment facilitation
• Meet or exceed call volume and service level standards while adhering to corporate policies

Required Qualifications & Experience

• High school diploma or equivalent required
• Minimum of 2 years of customer service and call center experience required
• Working knowledge of medical terminology preferred
• Familiarity with the health insurance industry or healthcare environment is a plus
• Proficiency with computer-based software, including Microsoft Office Suite