Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative.

Key Responsibilities

• Communicate with customers through inbound calls, outbound calls, and email channels
• Identify customer needs through active listening and follow-up questions
• Document customer interactions and outcomes in the appropriate system

Required Qualifications

• At least 18 years of age
• High School Diploma or equivalent
• At least 6 months of customer service experience
• Computer savvy and comfortable working with multiple monitors
• Familiarity with Android and iOS mobile applications