Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to work remotely from West Virginia.

Key Responsibilities

• Receive and document customer concerns while ensuring accurate and timely information processing
• Follow company procedures and input accurate trip data into systems
• Educate members on services and insurance coverage while managing a high volume of calls

Required Qualifications

• High School Graduate or General Education Degree (GED)
• 0-2 years of related experience, with 6+ months in a contact center or customer service role
• Ability to type 35 words per minute or more
• Proficiency in Microsoft Office Suite
• Ability to work independently under general supervision