Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to work remotely in Virginia.

Key Responsibilities

• Receive and document customer concerns, ensuring timely and accurate information processing
• Follow company procedures for scheduling, modifying, and canceling customer reservations
• Educate members on services and their insurance coverage while managing a high volume of calls

Required Qualifications

• High School Graduate or General Education Degree (GED)
• 0-2 years of related experience, with 6+ months in a contact center or customer service role
• Ability to type 35 words per minute or more
• Proficiency in Microsoft Office Suite
• Ability to work independently under general supervision