Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to provide excellent service to policyholders and assist with policy information and claims.

Key Responsibilities

• Handle phone interactions with policyholders, providers, and third parties
• Process requests from correspondence, phone calls, and emails
• Review and maintain procedures regarding policy information

Required Qualifications

• High school diploma or equivalent required; some college preferred
• At least one year of office experience preferred
• Knowledge of life and health insurance operations is desired
• Customer service background with strong phone skills
• Basic PC skills and ability to type at least 30 WPM