Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative (Premier).

Key Responsibilities

• Provide information and assistance in response to inquiries, ensuring accurate service upon first contact
• Accept calls professionally, conduct necessary research, and follow up on inquiries
• Meet quality performance standards and support continuous quality improvement processes

Required Qualifications, Training, and Education

• Minimum high school diploma or equivalent; two years of college education preferred
• 2-3 years of proven work experience in customer contact preferred
• Experience in the hospitality, healthcare, or pharmaceutical industry is a plus
• Bilingual candidates are preferred
• Ability to work remotely with high-speed internet and a quiet workspace