Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to provide exceptional service to clients.

Key Responsibilities

• Deliver exceptional customer service by addressing inquiries and resolving issues efficiently
• Research and provide accurate responses to customer inquiries via phone, email, and live chat
• Identify and escalate unresolved issues to appropriate internal teams

Required Qualifications

• Proficient in Windows OS, Apple OS, Microsoft Office, and Google applications
• Familiarity with customer support software, such as Zendesk and Slack
• Must be at least a high school graduate
• Minimum typing requirement of 25 wpm
• Fluent in English, both written and spoken