Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to handle patient account inquiries and support.

Key Responsibilities

• Answer inbound and make outbound customer service calls, focusing on first call resolution
• Facilitate issue resolution by referring matters to experts and escalating as necessary
• Communicate with other departments to ensure proper handling of patient accounts

Required Qualifications

• High school diploma or GED
• 0-2 years of prior relevant experience
• Advanced computer skills and knowledge of medical terminology
• Basic math/bookkeeping skills
• Familiarity with payor-specific or medical specialty billing is a plus