Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative - Remote.

Key Responsibilities

• Answer inbound calls from members and providers, addressing inquiries and concerns
• Maintain customer satisfaction by resolving issues and educating callers on program benefits
• Utilize computer systems to document interactions and meet call center performance metrics

Required Qualifications

• High School Diploma
• Prior experience in a customer service-related field preferred
• General working knowledge of Microsoft Word and Outlook
• Computer keyboard proficiency and internet navigation skills required
• Able to work effectively in a team environment and adapt to a fast-paced setting