Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative.

Key Responsibilities

• Answer incoming calls from customers and identify the type of assistance needed
• Resolve issues on the first call by navigating complex computer systems
• Document required information and research complex issues to provide solutions

Required Qualifications

• High School Diploma / GED
• Must be 18 years of age or older
• 1+ years of experience in a related environment using phones and computers
• Familiarity with computer systems and ability to learn new software
• Ability to work full time with flexibility for various shift schedules