Customer Service Representative

Job Summary

A company is looking for a Customer Service Provider.

Key Responsibilities

• Investigates, analyzes, negotiates, resolves, documents, and reports on consumer and commercial billing issues and complaints
• Identifies solutions for billing issues and presents resolution options to customers
• Negotiates and authorizes billing settlements within established limits and adjusts customer accounts

Required Qualifications

• Experience in customer service or billing support
• Strong analytical and negotiation skills
• Ability to document and report on issues effectively
• Familiarity with billing systems and processes
• High school diploma or equivalent; relevant certifications are a plus