Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative responsible for providing telephonic support to patients, customers, and providers.

Key Responsibilities

• Handle inbound and outbound calls to identify patient needs and provide appropriate support
• Schedule, reschedule, confirm, and cancel patient appointments
• Accurately enter and update patient information in the scheduling system

Required Qualifications

• High School Diploma / GED
• Must be 18 years of age or older
• 1+ year of experience scheduling patient appointments in a call center or high-volume call environment
• 6+ months of experience with Microsoft Word/Excel or Google Docs/Sheets
• Must be available to work any 8-hour shift between 8:00 AM and 8:00 PM EST, including weekends