Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative (Premier).

Key Responsibilities

• Provide information and assistance in response to inquiries while maintaining knowledge of claims and member service systems
• Accept calls professionally, determine the nature of inquiries, and take necessary actions for resolution
• Meet quality performance standards and respond to written inquiries in a professional manner

Required Qualifications

• Minimum High School diploma or equivalent; two years of college education preferred
• 2-3 years of proven work experience with customer contact preferred
• Experience in the hospitality, healthcare, or pharmaceutical industry
• Bilingual skills are a plus
• Ability to work with minimal supervision and demonstrate customer-focused professionalism