Customer Service Representative

Location: Remote

Compensation: To Be Discussed

Reviewed: Wed, Jan 07, 2026

This job expires in: 27 days

Job Category: Customer Service

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Staffing Agency

Career Level: Entry Level, Experienced

Job Summary

A company is looking for a Customer Service Representative.

Key Responsibilities

Research, review, and respond to inquiries from members and providers
Manage escalations effectively and ensure accountability and communication
Document all calls accurately and recognize trends for improvement

Required Qualifications

Minimum of 2 years customer service experience
Knowledge of medical and insurance industry terminology
Proficiency in Microsoft Office applications
Prior experience using a CRM, preferably SalesForce
Must reside in the United States with a high-speed internet connection

COMPLETE JOB DESCRIPTION

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