Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative I.

Key Responsibilities

• Provide outstanding customer support by analyzing, processing, and responding to customer and sales team needs
• Process orders and inquiries, including those received via fax and email, and promote products through effective sales support
• Assist the sales team with account inquiries, maintain customer account information, and support team initiatives for organizational improvements

Required Qualifications

• At least one year of experience in customer service, order management, or supply chain, preferably in medical devices or healthcare
• Strong proficiency in MS Excel, including pivot tables and VLOOKUP/XLOOKUP
• Experience using ERP and CRM systems and comfortable learning new systems
• Knowledge of regulatory and quality requirements for medical devices is preferred
• Experience with surgical or vision-care product portfolios is a plus