Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative (Sunday-Wednesday 9am-7:30pm EST).

Key Responsibilities

• Takes inbound calls from members and determines effective ways to answer questions
• Maintains member records and provides introductory information about benefits and resources
• Handles complaints and inquiries, ensuring member satisfaction with products/services

Required Qualifications

• One to three years of call center and/or customer service experience
• Basic computer knowledge and technical skills for various digital platforms
• A private and confidential workspace free from distractions
• Time management skills for prompt responses to communications
• Active listening skills to effectively assist upset members