Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative.

Key Responsibilities

• Handle incoming phone calls from members and assist with inquiries such as billing, payments, and enrollments
• Resolve issues on the first call by navigating complex computer systems to provide appropriate responses
• Document issues to track trends and facilitate reporting

Required Qualifications

• High school diploma / GED or equivalent work experience
• Must be 18 years or older
• 1+ year of experience in a related environment using phones and computers as primary job tools
• 1+ year of experience working in healthcare
• Familiarity with computer and Windows PC applications