Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative.

Key Responsibilities:

• Handle incoming customer service requests via calls, emails, and chats
• Provide expertise and support for billing, eligibility, benefits, claims, appeals, and grievances
• Collaborate with other departments to resolve complex customer inquiries

Required Qualifications:

• High School Diploma / GED or equivalent work experience
• Must be 18 years of age or older
• 1+ years of customer service experience with problem analysis and resolution
• 1+ years of experience with Windows personal computer applications
• Willingness to work any shift in a 24/7 environment, including weekends and holidays