Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to provide support and manage customer inquiries.

Key Responsibilities

• Resolve customer calls/emails efficiently while documenting interactions in the system
• Accurately enter new orders and follow up on existing orders to ensure completion
• Collaborate with team members and other departments to enhance customer service experiences

Required Qualifications

• High school degree or equivalent
• 1-3 years of experience in customer success/account management
• Strong troubleshooting and analytical skills
• Ability to manage multiple customer demands with excellent time management
• Proficient in PC and technical/software skills