Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative (Remote).

Key Responsibilities:

• Respond to customer support tickets and manage high-volume phone calls related to existing orders
• Address emails and internal queries regarding orders or payments, and document issues in Confluence
• Visit court dockets for case filing information and perform other job-related duties as assigned

Qualifications:

• High school diploma or GED required; 1-3 years of customer support or call center experience
• Experience using computer programs such as Microsoft Outlook, Excel, and Word
• Document manipulation experience
• Typing speed of at least 55 wpm
• Ability to perform repetitive tasks with accuracy and maintain a high level of work product in stressful situations