Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative (Remote).

Key Responsibilities:

• Respond to customer support tickets and resolve issues related to existing orders
• Manage high-volume phone calls to assist customers with existing and new orders
• Document issues in Confluence and perform other job-related duties as assigned

Qualifications:

• High school diploma or GED required; 1-3 years of customer support or call center experience
• Experience using computer programs such as Microsoft Outlook, Excel, and Word
• Document manipulation experience
• Typing speed of at least 55 wpm
• Ability to maintain a high level of work product in stressful situations