Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to deliver exceptional service in a remote call center environment.

Key Responsibilities

• Respond to inbound calls and chats from clients and agents, providing accurate information regarding policies and billing
• Process tasks such as policy updates and cancellations efficiently while meeting service standards
• Collaborate with team members to improve workflows and participate in training and meetings for skill enhancement

Required Qualifications

• Two years of agency experience in Personal Lines, including homeowners and other lines, or equivalent education and experience
• Ability to multitask efficiently in a fast-paced environment
• Experience in handling customer inquiries and complaints effectively
• Knowledge of compliance with company policies and regulatory requirements
• Willingness to participate in continuous learning and team collaboration