Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative.

Key Responsibilities

• Respond to service calls from policyholders and agents regarding their insurance policies
• Act as an advocate for callers, ensuring their concerns are addressed and resolved
• Process changes and transactions according to corporate standards and guidelines

Required Qualifications

• High School Diploma or GED required; Associate's degree preferred
• One to two years of customer service experience or equivalent education and experience
• Ability to read and interpret business documents and technical procedures
• Proficiency in Microsoft Office applications and office equipment
• Bilingual (English and Spanish) language skills preferred