Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative.

Key Responsibilities

• Respond to provider inquiries via calls and emails in a timely manner
• Assist in resolving issues related to claims and continuity of care
• Manage a high volume of calls while maintaining detailed records of interactions

Required Qualifications

• High school diploma or equivalent; higher education or certifications in healthcare preferred
• Experience in customer service, ideally in a healthcare setting
• Proficiency with computers and typical office software
• Knowledge of healthcare systems and terminology is a plus
• Flexibility to work holidays and extended hours as required