Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative (Remote).

Key Responsibilities

• Assist with daily call volume and ensure service level priorities are met
• Provide accurate resolutions to customer inquiries in a professional manner
• Meet Quality Assurance Requirements and other key performance metrics

Required Qualifications, Training, and Education

• High school diploma or equivalent
• Ability to handle heavy computer and phone usage
• Willingness to work shift work and overtime as required
• Must demonstrate reliable and predictable attendance
• Ability to sit for 90% of the workday