Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to handle inbound and outbound calls related to patient accounts.

Key Responsibilities

• Answer inbound customer service calls and assist callers with their questions and concerns
• Facilitate issue resolution by referring matters to experts or escalating to supervisors as needed
• Communicate with other departments to ensure proper handling of patient accounts and perform various assigned duties

Required Qualifications

• High school diploma or GED
• 0-2 years of prior relevant experience
• Advanced computer skills and knowledge of medical terminology
• Basic math/bookkeeping skills
• Ability to adapt to changing tasks efficiently