Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to handle billing issues and customer complaints.

Key Responsibilities

• Investigate, analyze, and resolve consumer and commercial billing issues and complaints
• Negotiate and authorize billing settlements and adjust customer accounts as needed
• Document and report on billing issues while presenting resolution options to customers

Required Qualifications

• Experience in customer service or related field
• Ability to work full-time hours from 11 AM to 8 PM CST
• Strong analytical and negotiation skills
• Knowledge of billing processes and consumer rights
• High school diploma or equivalent; additional education preferred