Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to join their team and provide exceptional support to customers.

Key Responsibilities

• Respond to inbound calls from current borrowers and provide accurate information
• Assess customer needs and determine whether to resolve issues directly or escalate to specialized teams
• Deliver a positive customer experience focused on satisfaction and retention

Qualifications

• Previous customer service or call center experience preferred
• Ability to work independently in a remote environment
• Comfortable following scripts and meeting performance targets